Please see our shipping and returns sections below if you have any questions about or shipping and returns policy.

Any other questions please contact us via our contacts page

SHIPPING & DELIVERY

The orders placed before 8 am (AEST) will be dispatched within 24 to 48hrs (Business days only). 

Visit Auspost Calculator for estimated delivery times outside this table

NOTE:

The processing of an order starts only when the payment for an order has been made in full. The orders are dispatched usually within 24 to 48hrs (Business days) after receipt of cleared payment before the cut-off time of 8 am. 

The data shared is only estimated and cannot be used to guarantee a delivery on a specific date or time. However, you can always reach out to the courier company to get updates on the order once it is dispatched. 

The delivery timeframes are expected to be affected due to health/climate or miscellaneous circumstances. Zebang will be playing its role critically in dispatching the products to your customers, however, for a delay in these situations your patience is highly appreciated. 

You shall receive the tracking number within 48 hours (business days only). If the tracking number does not get updated in the system, please reach out to our team via the ticket system to get a tracking number. Once the tracking number is obtained, it is the retailer's and the customer's responsibility to monitor the tracking until the package is delivered. 

If the tracking shows delivered but the customer hasn't received the package, lodge an RMA immediately from MyReturns of your Zebang account to get a POD or resolve the matter. Once 14 days are passed since the delivery, no claim of the missing package will be entertained as the carriers will delete the proof of deliveries for their system from time to time and we will not keep hold of any manifests.